Last Updated: October 20, 2026

1. Overview

At Virlofy, we aim to provide quality services and a positive client experience. This Refund Policy explains the conditions under which refunds may be requested for services purchased through https://virlofy.com/.

By purchasing our services, you acknowledge this policy and any additional refund terms agreed upon in writing.

2. Digital Services and Custom Projects

For custom website design, development, digital design, and other services, work may involve time, planning, research, and resources dedicated specifically to a client’s project.

Refund eligibility depends on the project’s status, the work completed, the agreed payment terms, and applicable law.

3. Refund Eligibility

A refund request may be considered in circumstances such as:

• Duplicate Payment: If you accidentally make the same payment more than once, the duplicate amount may be refunded after verification.
• Cancellation Before Work Begins: If a project is cancelled before any work has started, a refund may be available, subject to any disclosed and lawful non-refundable charges.
• Cancellation After Work Begins: If work has already started, any refund will be assessed based on the work completed, costs incurred, and the original agreement.
• Failure to Deliver: If Virlofy is unable to deliver an agreed service, we will work with the client to resolve the issue or consider an appropriate refund in accordance with the agreement and applicable law.

4. Non-Refundable Situations

To the extent permitted by applicable law and subject to the agreed terms, refunds may not be available for:

• Services already completed and delivered in accordance with the agreement.
• Work already performed or milestones approved by the client.
• Additional services or expenses approved by the client and already incurred.
• Delays caused by missing client information, approvals, or materials, where the agreed service has otherwise been performed.

These conditions do not remove any refund rights that cannot legally be excluded.

5. Refund Request Process

To request a refund, please contact us using our official business email address. Include the following information:

• Your full name.
• Your order or project reference, if available.
• Payment date and amount.
• Reason for the refund request.
• Relevant payment confirmation or supporting details.

We may request additional information to verify your request.

6. Refund Review and Processing

We aim to review refund requests within 5–7 business days of receiving the necessary information.

If a refund is approved, we will generally initiate it through the original payment method where possible. The time required for the funds to appear in your account may depend on your bank or payment provider.

The review period is not a guarantee that every refund request will be approved.

7. Project Cancellation

Clients who wish to cancel a project should notify us in writing as soon as possible.

Any outstanding payments, completed work, cancellation charges, and potential refunds will be assessed according to the agreed project terms and applicable law.

8. Changes to This Policy

Virlofy may update this Refund Policy when necessary. Changes will be published on this page with a revised update date. The applicable terms for an existing purchase will be determined by the original agreement and relevant law.

9. Contact Us

For refund-related questions or requests, please contact us:

Website: https://virlofy.com/
Email: info@virlofy.com